About Us
Windows to Japan is a dynamic company (established in 2005) that enables travelers the opportunity to have intimate encounters with Japan’s fascinating culture. We bring our travelers directly to the heart of Japan through the soul-stirring “windows” we have interwoven into our tours.
Our extensive knowledge, contacts, and personal connections have been established during our many years living and working in Japan. This puts us in a unique position to open up more windows and provide more tour options through which you can encounter a Japan that exists far beyond the known attractions and away from the usual well-beaten tracks.
We give you our utmost personal attention and hand-craft our tours to your specific and individual needs, whether you are on a group or independent tour.
Our welcoming guides and friendly, efficient management team are always on hand to support your stay and to help to turn your journey in Japan into an unforgettable encounter.



Our Philosophy
In Japan there is a title given to those who dedicate their lives to honing and perfecting a single craft. Keeping their focus wide, paying attention to the smallest details coming from all sides, noting all elements and components involved from start to finish, these shokunin make original, solid and singular pieces of beauty, flavor, and design. We find these artists inspiring, and strive to emulate their passion through crafting one-of-a-kind, whole-cloth tours, custom made for each guest. From start to finish, we consider everything that goes into every tour. As a good meal enhances the flavors of its ingredients, we hand-select locations, encounters, and experiences for every journey, combining them to make a most tantalizing dish, a wonderfully crafted and presented full work of art for all involved.
Team Profiles
Avi
Founder, Owner & CEO
Avi is the founder and chief manager of Windows to Japan. He graduated from the Faculties of East Asian Studies and Anthropology in 1994. While studying, Avi became a licensed guide, and went on to become one of the senior guides for a leading travel company. Avi has traveled extensively and has guided expeditions all over Asia including journeys through the Silk Road.
Avi first visited Japan in 1989, staying for one and a half years. He then returned to Japan in 1995 and has been a part of the country ever since. During his time in the land of the rising sun, Avi practiced for three years at a Zen monastery, obtained a second dan black belt in Kyudo Japanese archery, studied the arts of Japanese pottery and bonsai miniature plant cultivation, and has participated in a whole host of other Japanese arts and traditions. Avi’s years of experience within Japan have given him unique insights into local cultures, and have revealed to him secrets that are invaluable for creating and guiding tours throughout the island nation. He looks forward to introducing you to the land he loves.
Sheizaf
Honorary Staff
Heading into high school and already showing interest in the travel business, Sheizaf often visits our office to check in on us, and to put her quadrilingual skills to good use. Shiezaf tags along on inspection tours, offering opinions from a younger generation, and can boast acting as a interpreter for a Kyoto geisha to allow one of our guests to fully grasp the intricacies associated with geisha makeup and style during one of our unique experiences.
Yehonatan
Honorary Staff
A colorful and fun addition to the family, Yehonatan, being an elementary school student, brings vibrancy, a love of legos, and youth and a lot of questions that keeps all of us on our toes. Known for a slight stubborn streak along with his inquisitiveness, Yehonatan helps keep Avi at the top of his game in regards to guiding, testing his patience related to the question “why?”
Mere
Tour Team Manager
Discovering in her early teens that her childhood had been full of TV programs and movies animated in Japan eventually led this curious lady from Michigan to study abroad for a semester in Osaka, where she met her likewise Japan-loving husband. They came back to the country after graduating as members of the JET program in Fukui Prefecture, where Meredith later served as an International Cultural Ambassador. Her varied experience has made her astute at connecting puzzle pieces and building community, and since her start at Windows to Japan in 2014 she has striven to make the company a space where every employee feels empowered to succeed at their work and nurture their own love for the country we all call home.
Meredith looks forward to using her extensive background in business, community development and outreach to help open up hidden, interesting wonders of Japan for travelers to experience. As a fan of shotengai shopping streets, downtown bustle, countryside charm, and local eats who regularly goes out to unearth diamonds in the rough, she is always ready to share her latest discoveries of amazing yet overlooked local scenes.
Ethan
Designer & Coordinator Team Leader
Ethan is from a small town in the mountains of Virginia. Since he was three months old, he has been traveling the world. His first travels were with his family, living abroad in the Middle East and Europe, before eventually settling back in the US in Colorado. There he spent his formative years learning to ski, (and perfecting his goggle tan-lines), before eventually striking out into the great big world once more. He began his travels as a tour leader in the US at large, then slowly migrated to Asia, where he found his second home in Japan. Here he spends most of his free time hiking in the mountains, now perfecting his T-shirt tan lines and cycling Kyoto’s pleasant mountain roads, perfecting his sunglasses tan line. Windows to Japan later found Ethan wandering around Kyoto one day with a very lost look on his face. He had long hair and looked a bit like Jesus, so Windows to Japan’s CEO decided to put him in front of a computer and see what happened. He has been with WTJ ever since.
Ryoko
Reservations & Operations Team Leader
Originally from Hyogo Prefecture, Ryoko has spent over 20 years living abroad in the United States, Australia, China, Hong Kong, Taiwan, and Indonesia. In her personal time, she loves learning about food and drinking cultures, as well as cooking herself. With a degree in business administration, she began her career in the bridal industry, starting with wedding planning and day-of coordination before eventually managing a department. After being tasked with overseeing weddings for inbound guests, she began to grow an interest in tourism at large, which eventually motivated her change to Windows to Japan.
Ryoko is the manager of both Reservations and Operations teams, handling mostly native Japanese staff responsible for tour logistics throughout a guest’s time in our care. Her flexible work-style forged by experience working both in Japan and abroad helps her to understand and negotiate between cultures, a must in the diverse and innovative WtJ environment. She believes that Japan’s long history and unique cultural development are what continue to fascinate visitors from around the world, and she takes pride in helping create experiences that allow guests to connect more deeply with the country.
Yukie
Reservations (Guides)
Yukie was born and raised in Miyazaki, Kyushu. She has always been very close to her family, and when she was little her favorite pastime was watching her grandmother cook. She attended Miyazaki Municipal University and majored in Media Studies. The highlight of her university life was when she spent two months researching guest houses and restaurants in Thailand; an experience which led her to make a change and move to Toronto, Canada, to improve her English language and career skills. As a Windows to Japan Reservationist, she specializes in working with our guide team across the country, using all the creativity and experience at her disposal to help match guests to the guide that suits them best.
Naoko O.
Tour Operator
Kyoto-ite Naoko left the ancient capital of Japan for Tokyo when it came time to attend university, where she spent a year of her studies abroad in Paris, France. Studying French, Education, and even Buddhist Art gave her a wide variety of academic experience, and her travels overseas opened her eyes to the beauty of other cultures. She credits her time in Paris with helping her understand the appeal of Japanese culture on the world stage; after all, it is through discovering other cultures that we also discover our own. After university Naoko worked for some time in the hotel industry, and holds extensive knowledge regarding hospitality services in Japan. She now utilizes her multi-tasking skills, her communication abilities, and her passion for discovering something new to her work as a tour Operator with Windows to Japan. Naoko works with our group tours, making sure even the smallest details fit in well to make one whole, memorable experience.
Naoko’s hobbies include tea ceremony, visiting dining spots of all kinds, and jetting off for her own travels around the world. She is also an avid sumo fan, and can be found at the annual Osaka tournament almost every year. You could tune in to watch yourself, but she recommends going to the stadium to get a real taste of the energy in-person!
Arnaud
Tour Designer
After leaving France as a young man, Arnaud traveled throughout Asia for a mix of work and leisure until he eventually arrived in Japan, where he decided to settle down and raise a family. Now his weekends involve less backpacking and more breaking a sweat playing the taiko drums at his childrens’ school and local festivals.
Having worked in the travel industry for many years, Arnaud has helped countless other people discover the country and the people that he fell for. He believes that experiencing the depth of history, culture, and philosophy that Japan possesses can bring improvements to the lives of both individuals and the world; as a Designer at Windows to Japan, he turns his experience, dedication, and initiative to making sure our guests have a hand-made itinerary that offers them a breadth of transformative experiences.
Jaret
Tour Coordinator
Jaret fell in love with Japan while on a study abroad trip at Kansai Gaidai University in Osaka. What was originally intended to be two years of a language for a college requirement became a Japanese minor and then a major, graduating with degrees in both Japanese and Converged Broadcast Media. After leaving his hometown on the Texas West Coast of the United States, he spent two years in Tottori prefecture as an English teacher with the JET program, then joined Windows to Japan and returned to living in Osaka. He loves Japanese night life, izakaya bar hopping, retro game arcades, pachinko, craft beer, YouTube video editing, pop culture… and Pokemon! Some people say you “gotta catch ’em all,” but he already has!
As a Coordinator with Windows to Japan, Jaret puts his detail-oriented nature and skills to bear alongside culinary activities experience that make him one of the go-to’s in the office for questions about food and restaurants. It’s the day-to-day that Jaret loves, and he hopes that to share with guests the minor, even trivial joys that can be found in Japanese daily life between the breathtaking and the awe-inspiring.
Megumi
Reservations
Megumi was born in Uji, the city just south of Kyoto that is famous for pioneering green tea cultivation in Japan. As a Reservationist, she puts her personal passion for Japan’s delicious food at work to ensure guests get the best the country has to offer. In addition to her food-appreciating spirit and Michelin star knowledge, she is particularly experienced with activities related to sake, craft beer, kimono, Japanese swords, and anime.
Miyuki
Tour Operator
Born in Fukui Prefecture, a lesser-known location in Japan that is home to beautiful forests, mountains, and beaches, Miyuki gave up the countryside life and moved to the U.S. as a student majoring in Fine Arts with an emphasis on painting and print making. Even now, she enjoys painting and fiddling with colors to make crafts in her free time. Though she was once new to the world of tourism, Miyuki is now one of our precious veterans with nearly a decade of experience as a Windows to Japan Operator. She enjoys learning and tackling new things, and now that working with WtJ has opened her eyes to the joys of travel she is motivated and ready to show even more of Japan to our guests.
David
Tour Designer
David was raised in Sydney, Australia, and first visited Japan in 2006 before graduating from the University of Sydney with an honors degree in Asian Studies. After moving here in late 2010, he travelled the country from the icy northern tip to the humid southern isles before settling in Kyoto in 2011. Since joining Windows to Japan, he has spent his career sharing everything Japan has to offer with the rest of the world.
Unisia
Tour Coordinator
After studying Japanese in the Philippines (also known as “watching Dr. X”), Unisia moved to Japan and worked for several years in Nagano prefecture, where she greatly enjoyed the slower pace of countryside life. While honing her language skills she gathered experience in the hospitality industry by working at ryokan inns, one in a remote hot spring town and one in a bigger city. How passionate Japanese people could be, even with the smallest of things, really inspired her affection for the country. Though she moved to Kyoto in 2024 to join Windows to Japan, she goes back to her old Nagano haunts nearly every month.
As a Coordinator, Unisia’s hospitality experience allows her to see things from the perspective of both the guest and the vendor, understanding and relating to their needs in order to smoothly handle anything that might arise during a tour.
Machi
Reservations
Machi is a native Kyoto-ite who has been practicing tea ceremony since childhood, and she credits the art as an important influence on how she approaches life and work to this day. She graduated university with a degree in art education, and has previously work experience in teaching art to children, art galleries, and general hospital office work.
With Windows to Japan, Machi is a Reservationist who prides herself on connecting guests to the accommodations, restaurants, and experiences that will make them truly glad they chose to visit Japan. She loves sharing enjoyable moments with others, working together towards the creation of something meaningful. Her hobbies include painting, photography, and reading, and she loves a good beer while playing or listening to music.
Lin
Tour Operator
Lin originally came to Japan from Beijing, China, to learn the art of crafting washi (traditional Japanese paper). As an Operator, she is particularly skilled with transfer bookings, assuring guests have the smoothest and easiest-to-understand routes and tickets available for their trips across the country. In her free time, she enjoys practicing ballet, following the travels of the Doctor Yellow bullet trains used for diagnosing maintenance needs on the country’s shinkansen routes, and cooking up tasty Chinese cuisine.
Jeff
Tour Designer
Jeff was born in Amsterdam, in The Netherlands, of course. He’s crazy about sports, especially basketball, which makes him a fun and active person. He’s come to very much appreciate the beauty Japan has to offer, and would love to share that with everyone. Although he does not eat any seafood (what does he do in Japan?!), he is crazy about Japanese fried chicken.
Kim
Tour Coordinator
Born in Cambodia and raised in New Zealand, Kim grew up between cultures, brimming with curiosity. While most of his life has been spent in New Zealand, his fascination with Japan was sparked early by watching anime in his childhood. Anime remains a passion of his to this day, and though classics from his youth like One Piece, Naruto, and Bleach are all-time favorites, he still follows the latest series, too! Though it began as entertainment, it has become more meaningful: a genuine admiration for Japanese storytelling, values, and everyday life.
Kim began studying Japanese at the age of 13, which only strengthened his desire to experience Japan firsthand. Eventually, he made his way to Kyoto to build a life for himself, and began working as a Coordinator for Windows to Japan. One of his biggest dreams is to explore every corner of the country—from major cities to quiet rural towns—immersing himself in local life, culture, and the stories that make each place unique. This is the desire he brings to the work of ensuring guests get to experience their Japan dreams, too.
Nao
Reservations
Nao is originally from Tokyo, Japan. She works as a Reservationist at Windows to Japan, where her skills in finding new vendors and experiences help add to the carefully curated variety of lodgings, restaurants, shows, and activities offered to Windows to Japan guests. Small, everyday discoveries such as finding charming shops down an unassuming side street or stumbling upon a delicious hamburg steak restaurant are what she loves sharing about Japan. In her free time, she spends time with her cat and indulges in all sorts of creative pursuits like listening to music, watching movies, reading, appreciating art, playing instruments, and seeking adventure.
Momoka
Tour Operator
Momoka is from Kyoto originally, but she has also spent time living in Nagano prefecture and Vancouver, Canada. She has always been passionate about making things, and even taught pottery to local residents at a ceramics studio in Vancouver. Her passion extends beyond crafts to cooking as well; the mottainai spirit of respecting life without waste and using every edible piece of an animal or plant is just one reason why she loves Japanese cuisine in particular. As an Operator, Momoka is very empathy-forward and examines every detail of a tour from the client’s perspective to try and create an experience with Windows to Japan that is as smooth and enjoyable as possible. Her dream is to visit all 47 prefectures in Japan one day, so the northeastern Tohoku region and the southern Kyushu island where she hasn’t visited yet had better brace for Momoka’s coming!
Julian
Tour Designer
Julian was born in the Lorraine region of northeastern France. While debating how he was going to fulfill his universiy dream of becoming a teacher when dealing with the difficult maths of theoretical physics, he stumbled upon a book on kanji characters and accidentally fell in love with Japanese and achieved a Masters in Japanese language and culture instead. His love of Japanese festivals earned him the nickname of matsuri otoko (“festival man”), and when he arrived in Kyoto to study he came prepared with an entire year of festivals to see marked in his calendar. His hobbies include listening to and playing music, games, sake, pottery, crafts, tennis, ice hockey, and spending time with his family’s beloved dog.
Julian has been working for Windows to Japan since 2014, making him one of our veteran staff members. In the years since then he has done (nearly) everything, gaining experience in job roles such as designer, manager, trainer, and guide. At current, he works primarily as a designer creating detailed custom tours for all manner of clientele, as well as occasionally taking to the streets and fields in order to guide guests directly and impart his passion for Japan in person. He loves how you can feel the seasonality in every aspect of Japanese culture, how good the food is, how religion such as Buddhism connects to the human search for happiness, and how the Japanese religious worldview shapes society and how people behave whether they are truly aware of it or not.
Taiki
Tour Coordinator
Taiki might just have tourism in his blood. He was born in Nairobi, Kenya, where his father’s safari tour company was based, lived in Tochigi prefecture for some of his younger years, and then spent the rest of his childhood splitting time between Kenya and summers in Japan. He also spent a year studying French (and surfing) on the volcanic island of La Reunion off the coast of Madagascar. He holds a masters in public policy and has experience helping to make the world a better place via work in global health, disaster recovery, and business/philanthropic consulting.
Since 2018 he has been in and out of Japan, where he enjoys the outdoors, the food, and the sense of everyday safety the country is so well known for. His hobbies include hiking, triathlons, chess, cooking, photography, and crocheting (a new hobby picked up from his office colleagues). At Windows to Japan he works as a Designer and Coordinator, making use of his creativity, flexibility, and collaborative skills to both create and run the most optimal tours possible for our guests.
Mika
Reservations
Mika was born in Kyoto, Japan, and studied the city in depth during her university days. Since graduating she accumulated a variety of work experience in the hospitality industry before joining Windows to Japan as a Reservationist. Her love for Japanese food and her appreciation for the high quality service Japan is known for make her particularly attuned to the needs of WtJ customers when it comes to booking restaurants, lodgings, and experiences.
Two of Mika’s hobbies pair quite well together; she loves traveling and photography. She has lived in Canada, France, and the UK, and factoring in her time spent backpacking she has visited 17 countries (and counting!), Nikon camera in hand.
Mari
Tour Operator
Mari hails from Sapporo, Hokkaido, and makes use of the skills she has been honing since she was three years old to hit the snowy mountain slopes of prefectures like Hokkaido, Niigata, and Nagano each and every possible weekend. In addition to her quick and efficient work as an Operator with Windows to Japan, she has plenty of tips for active guests who also love skiing, camping, and cycling, and her passion for local Hokkaido foods will help enhance any northern itinerary.
Drago
Tour Designer
Some people might say that Drago is a Bulgarian who lives in Osaka, but he might just be an Osakan from Bulgaria! Since high school he has been interested in Japan, and he eventually came to the country on a government scholarship. His studies included a masters in Japanese studies and a PhD in diplomatic history. He taught classes in both Kobe and Osaka University, and he did part-time work guiding junior and senior high school students in different cities across Japan for English-language intercultural programs.
Drago puts his experience guiding and teaching, a detail-oriented work ethic, and his willingness to take on challenges to work with Windows to Japan as a Designer, putting together the handcrafted tours that make our guests’ experiences in Japan unforgettable. His hobbies include cycling, hiking, cooking, and exploring big cities– especially getting lost in the tiny side streets where you can find so much hidden history and character.
Joe
Tour Coordinator
Joe is a Tour Coordinator from Texas in the southern United States. Led to Japan by an interest in Asia persisting from childhood, he studied abroad at Ritsumeikan University, came over to work after graduation from University of North Texas… and is now happily “stuck” with the country after getting engaged. Before Windows to Japan, he gained work experience in a variety of roles such as teaching English with the JET program in Gunma prefecture, a finance professional/banker, and hotel staff. He loves the history, culture, and food, but knows firsthand that the most important thing about a trip to Japan will be the people you meet along your journey.
Eri
Reservations (Guides)
Eri was born in Ishikawa prefecture and attended school at the Kobe City University of Foreign Studies, also taking a working holiday in Sydney to put those studies to the test and also hone her English. At Windows to Japan, she works as a Reservationist focused on securing knowledgeable and entertaining guides for our discerning guests. Her thoughtful and efficient choices help pair Windows to Japan guests with the best guides for their region, needs, and interests. In her free time, she enjoys cooking and watching anime. Eri is also a big believer in oshi katsu (“supporting your fan favs”) and shows her love for her favorite bands at concerts, karaoke, and other meets. She thinks that Japan excels at entertainment, so whether it’s anime, music, sports, video games, theme parks, or something even more niche… She is sure that visitors from all over the world will find something to become a fan of!
Tsubasa
Tour Operator
Tsubasa grew up in Hyogo Prefecture, Japan, but spent junior and senior high in Shiga, followed by university in Kyoto, where he studied theology and completed both bachelors and masters degrees. After working in a variety of different positions, he was eventually introduced to Windows to Japan. Tsubasa’s particular set of skills thrive in the logistics and quality control sector, which makes him a reliable and detail-oriented member of the Operator team who are charged with overseeing tours and making sure they go off without a hitch.
On his time off, Tsubasa spends his time reading, taking walks, watching movies, and studying up on different cultures and periods in world history. He has always been curious as to what people find so captivating about Japan, and in the process of sharing his home country with others perhaps he will find his answer… ?
Mallory
Tour Coordinator
Majoring in Japanese at university in Wisconsin, USA, Mallory was all set to study abroad in Japan from the spring of 2020. Only in the country a couple of short months, the COVID-19 pandemic cut her study abroad trip unexpectedly short, and left an inescapable desire to return in her heart. This led to her joining a master’s program at International Christian University in Tokyo after graduation, studying the revitalizing power of tourism on disaster hit regions in Japan such as Fukushima. Her studies led her all over the country, and reignited what she knew in her heart back in 2020 — Japan was home.
Mallory then joined WTJ as a Tour Coordinator, using her keen eye for detail to craft a flawless trip for guests. It is the attention to small details that makes Mallory appreciate life in Japan more and more every day, nothing is too small or insignificant to be given great care here. Her favorite example of this is the uniquely designed manhole covers found throughout the entire country — a hobby of hers is collecting photos of these manhole covers, now having over 300 unique photos to show. She hopes more people visiting Japan will notice the little things that make this country special, noticing the art found right at their feet. When not out exploring for manhole covers, Mallory likes playing video games, crocheting, and spending time with her cat Soup.
Yoko
Reservations
Yoko is an experienced hospitality and tourism veteran from Saitama Prefecture. From a young age she often went on trips with her family and fell in love with travel, a foundation which inspired her to study tourism in university. After spending time studying abroad in Canada and doing fieldwork in Vietnam and Cambodia, she graduated with a degree in Tourism Policy and a desire to work forging connections between Japan and other countries.
At Windows to Japan, Yoko is a Reservationist who uses her academic and work experiences to make sure our guests are connected with the best restaurants, hotels, and experiences that match their needs. She’s always happy to have the chance to share Japan’s food culture, natural scenery, and excellent hospitality with guests from around the world. When she isn’t doing that, she enjoys her own solo travels (especially in Southeast Asia), acoustic guitar, basketball, and reading.
J. Shiroshita
Tour Coordinator
Raised in Metro Detroit, J has always felt a deep connection to her mixed Japanese heritage. Her father is originally from Hiroshima, and the Japanese community in her hometown helped foster a lifelong passion for Japanese language, culture, and history. After spending time in Shiga Prefecture during high school, J later earned a master’s degree in Chinese philosophy from East China Normal University in Shanghai. She moved to Japan in 2019, and has since become a certified kimono dresser and has completed the intermediate level training in Japan’s first Shinto shrine maiden training school. She joins Windows to Japan with an enthusiasm for sharing the stories, traditions, and craftsmanship that bring Japan to life.
Daichi
Accounting
Daichi is one of our hometown team members from Kyoto, Japan, and if you ask him what he loves about Japan the answer is “everything”… Which we certainly cannot disagree with! After gaining his bookkeeping certification he joined Windows to Japan’s Accounting department, where his financial acumen and patient, hardworking personality keeps the business running smoothly. When he isn’t pouring over the numbers, you might find him belting out a pop song at karaoke.
Lei
Accounting
Lei is a Tohoku lady who was born in Yamagata prefecture and raised over the mountain range in Sendai, the coastal capital of Miyagi prefecture. She graduated university with a BA in Psychology, and now works in Accounting at Windows to Japan, where she is an invaluable member of the finance team who makes sure the tours all run without any monetary hitches. Her hobby is karaoke, and her favorite thing about Japan is how you can find so many delicious global foods in addition to local cuisine. Thankfully for this croissant addict, that includes French pastry!
Kiyo
Human Resources
Kiyo is one of our hometown team members from Kyoto, Japan. At Windows to Japan, she smoothly handles both finance and HR responsibilities, ensuring that the office staff are well-supported and informed. Since she enjoys exploring the UK, she knows that the same principles of discovery can be applied to her home country as well– that the best way to reach the depths of Japanese culture is by taking the time to truly experience it.
Elizabeth
Research & Development Manager, Marketing
Elizabeth left country life in the southern United States behind after a transformative experience with a famous Shinto shrine during a college study abroad program in Japan. For the last 15 years she has built a life and career focused on creating educational English texts about Japanese shrines, temples, festivals, traditional crafts, theater, and more. She takes great pride in knowing that her English-language texts in various temple/shrine websites, pamphlets, guidebooks, and signboards can help tourists learn more about Japan and find it as fascinating as she does. She also spent time guiding, where her self-professed specialty was making history entertaining and relatable.
She is the main writer of Amazing Kyoto, a bilingual guide to seasonal festivals in the old capital, and Journey to Wakasa and Obama, an educational guide to sightseeing in two amazing areas of Fukui Prefecture. She is an avid pilgrim who has visited over 1,000 shrines and temples across the country, and when she is not traveling for that her hobbies include photography, birdwatching, film appreciation, and spending time with her two cats. As the new R&D and Marketing Manager at Windows to Japan, she is eager to use her vast cultural knowledge and writing experience to help cultivate the company’s ever-growing list of partners, develop new tours and regions to explore, and create a wealth of fun, educational texts for agents and guests.
Ken
Tour Manager (IKI Travels)
Ken is a UCLA graduate fluent in English and Japanese. Taking care mainly of guests from the Netherlands, he is also here to be your helping hand through your journey in Japan. Now a senior operator with the company, he has a vast knowledge of eating delicious local cuisines, and has a taste for fine wines — an avid believer in enjoying the finer things in life.
As a passionate follower of sports, both domestic and international, he will be able to to help you with a wide range of domestic sports viewing. If you need anything in particular prepared during your time in Japan, Ken will do his best to make your thought a reality.
Ayana
IKI Assistant
Ayana left Japan for a 5-year stint in Los Angeles with her family as a child, getting a headstart on both English and appreciating other cultures. After studying at a foreign languages university in Kansai, Ayana worked in the luxury jewelry and watch world doing both translating and interpreting. This experience gave her a deep appreciation for Japan’s omotenashi hospitality spirit and gratitude in rituals as simple as saying itadakimasu before a meal. Her diligent and hard-working nature is seen in her role as an IKI Assistant, supporting Ken in supporting our IKI travelers.
In her free time, Ayana enjoys cooking, practicing breath meditation, and making crafts. She has some surprise talents as well, including a license in gut microbiome analysis and teaching how to hand-make cosmetics. She and her daughter take care of an adorable blue budgie, whose name is, aptly, Budgie.
Naoko K.
DENTO Leader
Naoko works for DENTO, an initiative started by Windows to Japan that is all about “passing the light” of tradition onwards so that future generations might inherit the beauty and value of Japanese culture. Her role is focused on developing tours of workshops and studios directly with craftsmen, helping them form connections for collaborations, and giving them a platform to sell their wares to ensure Japan’s traditional crafts are both preserved and given modern life. Having majored in fine arts at university, her broad interest in art spanning traditional to contemporary fuels her passion for the work. Drawing on her experience living overseas, she strives daily to honor the value of her role and bring together perspectives from both inside and outside Japan.
Our In-House Guides
Meet those who tell the stories of Japan best.
Chiharu
Guide
Chiharu brings her love of meeting people and learning about different cultures into her guiding days in the best ways, as her unending interest in discovery often lends itself to making days of wonder for all. Boasting keen skills on reading any situation, she is quick to make your day enjoyable using her great abilities as a fashion advisor, food coordinator, and time manager to make a day designed just for you and your mood. It is her sincere hope to use her skills to make your days in Japan memorable, fun, and relaxed.
Doron
Guide
Our Kyoto-based Israeli guide has lived in Japan with his family since 2004. He is known for his translations into Hebrew of Murakami Haruki’s book Norwegian Wood, Tanizaki Junichiro’s The Key, and several other books. Among his many other academic accomplishments, he completed his PhD at Doshisha University and is currently teaching there while continuing to translate and guide.
Emi
Guide
Emi was born and raised in Nara, the ancient capital of Japan. She holds a degree in foreign studies. After becoming a guide, Emi moved to Kyoto and now lives in a traditional machiya townhouse. She is a member of the Kyoto Traditional Musical Arts Foundation and enjoys attending lots of geisha events every year. On her days off, she spends time with her son and husband, both very active in cycling and running. Guided days with Emi are lively and energetic, matching her personality perfectly.
Hiro
Guide
Hiro was born in Tokyo, the modern metropolis of Japan. At age seven, he moved to Moscow, where he spent the rest of his elementary school years. At university, Hiro played drums in a jazz band and still enjoys playing as a hobby, along with learning the guitar. Hiro’s other hobbies include paragliding, and his current personal record is flying 108km in the skies of Australia.
Having visited over twenty countries, Hiro understands diverse points of view, a trait which allows him to clearly explain Japan’s history and culture to guests from various backgrounds. With over ten years of experience under his belt, he is knowledgeable, flexible, and able to provide a high level of insight and customization to the travelers he guides.
Mish
Guide
Mish majored in East Asian Studies and International Relations at the Hebrew University in Jerusalem. In 2003, she was awarded a scholarship from Japan’s Ministry of Education and came to study in the city of Kanazawa for five and a half years. Graduating in 2008, Mish holds an MA in Law, and a Ph.D. in International and Environmental Studies. Before joining the team here, she was recruited in 2011 to work for the tourism board in Tsuruga, a small, coastal town on the Sea of Japan coast. She joined the Windows to Japan team in late 2012 with a strong ambition to provide travelers with unique and insightful experiences with the people and cultures of Japan.
Teiko Higashi
Guide
A powerful woman indeed, Teiko has been working as a tour guide since 2008 while raising two daughters and working as a history teacher. She holds a degree in English Literature, as well, after attending university in the United States. Teiko is ecstatic that she can use her experience as a mom and international student, along with her experience gained during her career as a teacher, to present a well-rounded picture of Japanese life and convey the depth of Japanese culture and history. To Teiko, guiding is the path she was called to take, and she always finds it exciting and enjoyable to meet new people from around the world while introducing Japan’s famed and hidden places.
Pascal
Guide
Pascal is a French national who came to Japan about 15 years ago, partly for professional reasons but also due to a deep interest in Japanese traditional culture and martial arts. He has been married to a Japanese national and has been living in Tokyo ever since. As well as knowing the nation’s capital and the surrounding region very well, Pascal has also guided hiking tours in other parts of Japan, such as Tohoku, the Nakasendo area, and Kumano. Pascal is a native speaker of French, and is also fluent in English and Japanese. He is passionate about Japanese history, and holds black belt ranks in different traditional martial arts disciplines. He is friendly, knowledgeable, and flexible, and strives to put the needs and enjoyment of guests first, so that their stay in Japan can be a highly memorable one.
Maki
Guide
Originally a Tokyo-ite, Maki discovered her love for Kyoto and its history after moving to this ancient city. Since then, she has been exploring the city tirelessly (and mostly on foot)! Having lived in England for 9 years as a psychologist at The University of Oxford, she has an excellent command of the English language, which will be utilized to the fullest to help you acquire a deeper understanding of Japan and its culture. Warm hospitality is also at her core; before entering academia, she worked at Hotel Okura Tokyo, famed for its distinguished guest service. A guided day with Maki will be a warm, insightful, and memorable one.
Keiko
Guide Assistant
Keiko began her career in Japan as a dental hygienist, and she later worked as a dental assistant in New York and Montreal. Afterwards, she spent six months each in Tennessee and at an ashram in India, where she became deeply immersed in yoga and meditation. She also ran a business importing organic cosmetics from France, which often took her to Paris. Her passions, quite naturally, include traveling, cooking, and enjoying good food. She loves discovering new areas, shopping, fashion, makeup, and watching sports. Above all, she values sharing her interests and discoveries with guests, providing them with fresh insights, and creating memorable journeys together. Her numerous international experiences and plethora of hobbies allow her to relate to her guests as friends.
Testimonials
Real reviews from real travelers…
[Our agent] and Windows to Japan planned a memorable trip for us to experience so many aspects of the country over a two week stay. Every day was filled with different things to see and experience. We so appreciated getting out of the city and up in the mountains to see and stay in a historic post town. Something unexpected. The guides were wonderful and all the travel and activities went smoothly. There were no glitches that interrupted or delayed our travels within the country. [Our agent]’s help was great in accommodating our special requests. What a pleasure it was!
Wagener (November 2025)
We have lots of feedback and it is 99.9% AMAZING!!!! Thank you again- I cannot even begin to express my gratitude for a trip so professionally executed- with organization, expertise, attention to detail, patience, and above all… heart. Thank you. I hope Avi knows how incredible you are. Stacie and I work with DMCs all day, and you are head and shoulders above in every way.
Elizabeth, Souvenir & Far (June 2025)
We only had two days to visit Japan on our own, and Windows on Japan helped us make the most of it. They organized everything, a car driver to chauffeur us around Tokyo one day, and a precisely planned day trip to Kyoto the next. Everything went smoothly, from transfers from hotel to station, bullet train, and back. Our english speaking guide in Kyoto was a gem, having arranged an itinerary that suited us perfectly, including some must-see sites, and plenty of local color. We cannot recommend this company [enough]. We would gladly book with them next time.
Christian and Vicki (May 2024)
WOW. What a fabulous trip in every respect. We were able to do so many things because it was so organized and efficient. The people in Japan are so polite and so helpful and organized and clean and no potholes and no homeless 🤩🤩😎😎👏👏❤️❤️
Thank you for the many hours of planning and particularly with all the starts and stops . YIKES.
We could not have been happier with our local guides also. They were spectacular in every respect. KUDOS to the whole team. And finishing with the SUMO wrestlers this morning was a complete hoot. [Our friend]’s party was perfect 🤩 🎉👏🤠
Both hotels were wonderful and the bus and van transportation was first class. You have spoiled us beyond our dreams.
Sudberry (June 2023)
We had the most amazing honeymoon in Japan – we couldn’t have wished for a better adventure. Thank you so much for all your incredible help in arranging such a memorable one; we loved everything about it and will have lots of amazing memories to cherish. […] Thank you and all the team for such an epic experience – I think we’re in huge danger of needing to go back to Japan!
Hunter (February 2023)
We are in the very comfortable van on our way to Haneda for the flight home. We were very affected by our visit to Hiroshima, loved the ryokan in Miyajima and hiked to the top of Mt Misen! The Shinkansen was extraordinary and it was nice to be back at the Prince last night. Thank you so much for doing such a good job of travel planning.
Carol and I had a fabulous time at Koyasan and the villa. You did VERY well for us!
We will sing your praises to friends. Any feedback you give should make our hosts proud of their hospitality and accommodations.
The biting cold of Koyasan, the 6am darkness, the gold and incense, the candlelight, the harmonies of the chanted prayers—were an unworldly experience. We were alone at the monastery one night and three Aussie guys in their early twenties were the other guests the first night. It magically snowed. Our wanderings in the Buddhist cemetery and forrest, you will understand, were perfect and will always bring peace to mind. The young ‘man Friday’ who took care of us breakfast through dinner and who set us up with double futons, extra pillows, electric blankets and more, was as likable as people get. Our room was the best in the house, with a wall of windows into the garden.
The attentions we received at the villa made Carol both content and happy. She spent time walking on her own in the countryside and reading a short stack of books on Zen Buddhism from Sasayurian’s fine library. I watched Kurosawa movies and dug into the great Kurosawa book which was also brought to me from the library when I expressed my appreciation of Japanese cinema. The musical performance was simply incomparable. Carol loved the yoga, in which she has an interest, and which was something she shared with our daughter. The massage experience was first rate. The meals were over the top exceptional, as you must know.
My intention as far as recommending Japan to others is to direct them to WTJ, and to you quite specifically, because I think you have a real talent for connecting with people’s desires, and in our case with their needs.
Jon and Carol (February 2020)
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Windows to Japan has successfully created a memorable itinerary for our short trip to this amazing country.
Our experience actually started a couple of months before the actual trip while enjoying Julian’s expert advice. His patience, knowledge and expertise of Japan is unbelievable and has allowed us to create a tailor made itinerary suited to our interests and preferences.Julian and his team have succeeded in highlighting all the main sights, attractions, museums and shopping areas while never forgetting attention to detail!
Our guide, Doron, was very knowledgeable and proved to be great company. Transportation was done by luxury cars with English-speaking professional drivers.
We definitely recommend using Windows to Japan for any trip to this special country, it will create memories to cherish forever!Jossi & Adele Parnas (March 2017)
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Please accept our thanks and appreciation for the wonderful, once-in-a-lifetime experience we enjoyed through the good services (excellent, in fact) of Windows to Japan, its team and guides during our visit to Japan in March 2015. Our children do not stop raising memories from this trip and especially the intimate experience in the many special activities you arranged for them (Zen, Manga drawing, Origami, Samurai- and Geisha-dressing, calligraphy, Aikido, woodblock printing and Ninja class — to name just a few). Our guides, Omri and Heli were second-to-none.
Hope to see you soon in another visit to Japan.
Merav Rodav (March 2015)
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Just a note of thanks for the OUTSTANDING job you all at Windows to Japan did arranging our accommodations, transportation, guides and sight-seeing suggestions for our recently completed trip to multiple locations in Japan. In our opinion, Windows to Japan deserves “five stars” for all aspects of our journey — conveniently pre-paid hotel accommodations (and their locations near to what we most wanted to see), detailed transportation arrangements, and recommendations about what to do and see at all the cities and towns we visited.
Your contractors who assisted us — specifically, our Kyoto and Nara guide, Teiko, and the driver(s) who transported us to and from the ferry at Uno — were very professional. All were on time and Teiko was very, very knowledgeable explaining what we were seeing and the Japanese culture she helped us experience.
I do hope to find time to go into more detail in the not-too-distant future about our fantastic experience. For now, however, I just want you to know my fiancée Harriet and I were absolutely amazed every day of our trip how all the pieces you arranged fit together perfectly. As you know, I have family in Japan — a daughter and her three children — who were able to share our adventure in a few places. The transportation and accommodation logistics Windows to Japan provided made our meetings easily occur. Knowing what train we were aboard and where we were seated enabled them to easily find us — even though they boarded at different stops.
Thank you, again, for a terrific job arranging our adventure. My fiancée, who had never been to Japan before, was very, very impressed with the travel agency I chose to help with all phases of our planning.
Jim Strothman (August 2015)
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You succeeded in giving us a taste of the many faces of Japan — the new and the traditional, the West and East. The trip was planned perfectly, and every problem was dealt with by quick and efficient service from Windows to Japan staff. We will not hesitate to recommend to our friends to use your excellent service.
It was an unforgettable trip, and we will surely return to visit Japan and we’ll surely call you.
The Weiss family: Shlomo, Sagit, Thom, Bar, Shar (July 2015)
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Thank you for a magic introduction to Japan. We spent 14 days with our guide. We appreciated very much the thorough planning, the sites chosen during the visit, the very high level of guiding and introduction to the understanding of the spirit, customs and values of the Japanese people, and of course the fantastic landscapes. We came back home with a will to further investigate so vast and interesting a country in the near future.
Shadar and Barnea parties (June 2015)
This Honeymoon was done with both Avi and Michelle of our onsite [partner] “Windows to Japan.” I cannot say enough about them. This was a long planning process with numerous changes and desires coming in to the planning process. Working with Michelle Haddad and Avi Lugasi was a pleasure from day 1. They were attentive to the questions and desires of the clients — and so responsive in a timely manner to every email or phone call regardless of the hour of the day or night. Avi’s contacts in Japan are so knowledgeable, gracious, and caring — and the experiences they provided for the travelers were unparalleled. When I had to reach them for a change the clients needed to make — Avi was on top of it instantly in the wee hours of the morning. He gave his time and expertise to make sure these clients received the journey they were expecting and much more. I cannot say enough for the seamless planning — attention to detail — and immediate responsiveness provided by Windows to Japan. This was truly a team effort — and Windows came through with flying colors.
Betsy Domoto, Aldine Travel (Virtuoso agent)
Just wanted to let you know how happy I was to see Windows to Japan added to Signature Destinations Specialist portfolio. Avi and his team are incredible and I hope the members will appreciate them as much as I do. They can craft the itineraries and they will make any professional shine. My clients still talk about their Japan tour.
Julia Shore, Reid Travel of Florida, Inc. (January 2015, Signature agent)
My clients had a great trip and were delighted with the detail of the itineraries, the quality and friendliness of the guides, the travel arrangements, the accommodations, the restaurant recommendations, etc. They did not have one negative thing to report in the entire trip. I highly recommend [Windows to Japan’s] services and look forward to working with them in the future — without hesitation.
Kevin Landry, FROSCH (April 15, Signature agent)
Our negotiations with Windows to Japan, which started more than two years ago, were to our complete satisfaction. The team was always attentive to our requests and tried their best for us.
As we chose to be independent travelers, we found their proposals, understanding, and tutorials regarding our itinerary — excellent! The hotels were good and ideally located. Distribution of interest throughout the days was substantive, bright and fun. Their custom-made plan for us for public transportation and independent driving was accurate to the last detail, thus gave us the confidence to travel around and to fit, with no problem, with Japanese lifestyle. It was such a great experience!
We hardly used guides, twice, and both were excellent, each in its own way.We’ll come again this year. Again at Autumn, and again as independent travelers through the Windows to Japan company. We highly recommend them.
Hanna and Josh Kfir from Israel (Nov 2014 and Nov 2015)
Windows to Japan proved to be an excellent choice for our trip. It was easy to exchange ideas and special requests and the company had several unique suggestions. They prepared several key documents for us including a very detailed itinerary. It included a variety of suggestions for activities at each location and precise information (with tickets where needed) for all travel (train, subway, bus and boat). Most importantly, everything went according to plan without any glitches! We had a wonderful time.
Jan Dryer (May 2015)
Amazing trip, perfectly tailored to our family’s interests. Windows to Japan was very responsive, friendly, and flexible.
Susan Greshman (June 2015)
I wanted to thank you for putting together a really great trip. Everything went really well, no huge surprises, and I just wanted to thank you. I wanted to especially thank you for arranging the guided tour with Omri, a lovely and intelligent young man, who took us to see things we never could have found on our own.
Mr. Huson (June 2015)
It is with great pleasure that we remember our vacation in Japan and it is in great part due to a wonderful job that your company did not only guiding us but also arranging all the train tickets and hotels. Our pleasure was certainly so much greater that we felt very well taken care of at all times and did not need to deal with those small things when we were there.
All the guides that we spent time with were excellent. We spent an unforgettable day with Ayumi in Kyoto, where she concentrated on Japanese gardens, We visited many beautiful gardens and she explained to us a lot of details about them, In addition we had an opportunity to ask her many questions about life in Japan which she answered in the most interesting way.
Julian, who guided us in Nara and Kyoto, was very knowledgable and very pleasant. He listened to our interests and sometimes changed the “master plan” for us. So as a bonus he took us to a less-known geisha district and to a workshop of a woodblock print artist where we were able to buy some absolutely beautiful prints.
The best days ever we spent with Michal, as she was a fantastic guide, fantastic company and included hot spring visit that we thoroughly enjoyed.
In summary, Michal, Ayumi and Julian all did a great job and made our stay fascinating and very interesting. The custom program fit to our interests was extremely pleasant for us. We can recommend your company to all who visit Japan.
Ewa Wajnberg and Birgitta Wajntraub (March 2015)
A trip of a lifetime thanks to Windows to Japan! The trip perfectly planned for us and the support and care we received while touring was amazing. Thanks for showing us an incredible time! This trip surely exceeded all our expectations.
Anis Koussa (March 2015)
Windows to Japan made my wife’s and my dream trip come true, and we couldn’t have found a better company to plan this trip with! We started off giving the agency a long list of events, activities and sights that we really wanted to fit into the trip. With great care and patience, the staff at this travel agency worked with us to understand our wish list, research ways to fulfill the list, and determine how to pack it all in one trip. Not only did Windows to Japan fit in all of our must-haves and crazy ideas into the trip, they managed to do it in a way that allowed us to take our time and not feel rushed while we we’re on the trip. Our tour guides who showed us around different parts of Japan were friendly, patient, and extremely knowledgeable in the areas we visited. With so many memorable moments on the trip, it was hard to describe how amazing this trip was to our friends and family. I highly recommend using Windows to Japan to plan your trip and I know my wife and I plan on using them again the next time we go to Japan.
Dave Tran (March 2015)
Windows to Japan worked with us to develop an itinerary that fit our needs and our limited schedule. The result was outstanding! We were able to move at our own speed yet see an amazing amount in the time we had. Our guide for two days was attentive and flexible, modifying our tour on-the-fly as needed to avoid crowds and see as much as we could. We like to travel as independently as possible. WTJ provided many suggestions, transportation guidance, and accommodations that allowed us move at our own pace. Overall, this was a great travel experience.
Hugh Fisher (November 2014)
I am pleased to be able to say that our experience with Windows to Japan met or exceeded our expectations on every level. We had visited Japan five times in the last 25 years and it is a place we love. We had previously made all our own arrangements but this trip we wanted to explore some areas that were a little more ‘off the beaten path’ and that would be a more unique cultural experience. This was the mandate we gave to WTJ, and they took our idea and ran with it. When we arrived at our hotel in Tokyo all our travel vouchers were waiting for us. We also received a welcome e-mail and contact information so we could get in touch with our agency at any time if we needed any help at all. They sent us on a wonderful tour of the Inland Sea. We took many ferries and visited and stayed at some of the most dramatic settings I have ever seen. Then we went back to Honshu, to the north shore on the Sea of Japan. Our travel agency arranged rental cars for us which was wildly optimistic on their part but in the end gave us the flexibility to see many smaller towns and attractions that you couldn’t get to any other way unless you tracked down a bunch of day tour buses which wouldn’t have suited us nearly as well. The European-style accommodations ranged from good to excellent. The Japanese style hotels and the ryokans that our travel agency provided ranged from excellent to incredible. One of the big features of this travel agency’s service is the daily itinerary of highlights where you are visiting. Whether it was Tokyo or Iwamiginzan the company had recommendations for fascinating things to do or see that you won’t find in Frommers or Fodors. As we neared the end of our trip my wife and I said to each other on more than one occasion how much we felt that the value that we received by letting this travel agency plan our trip for us far exceeded what we paid for it. We would recommend their service highly.
Jim & Michelle McDonald (October 2014)
We had our honeymoon in Japan and we were definitely not disappointed. Michelle at Windows to Japan provided us with an excellent trip — very detailed, with plenty of options for our itinerary. In fact, once we arrived at our first hotel, we were provided with a comprehensive binder which contained plenty of maps, restaurant suggestions, and activities for each of our destinations in Japan!
We visited plenty of temples and shrines and some of the most amazing food. The guides that our travel company provided us were very knowledgeable and friendly. It was an amazing experience — my wife and I would highly recommend using WTJ to anyone planning a trip there.
As an additional comment — most of the planning took place via email, as we live in the U.S. and they are based in Kyoto — was not an issue for us at all.
James Keene (August 2014)
I had worked with Windows to Japan over many months to plan a four-week vacation with my family throughout Japan. I found the team at WTJ to be both exceptionally frank about the challenges of such a trip and quite flexible and supportive in making things work. They spoke a lot from personal experience of their travels in Japan and felt sincere and enthusiastic about helping us have the best experience we could while in Japan.
There were only minor hiccups with transportation and accommodations along the way — most everything went very smoothly, which is a huge success given the duration and complexity of our trip. The tour book they sent us was stocked with great info and was very well organized. While in Japan, the team was responsive to both emails and phone when we needed them (which wasn’t very often).
Overall, we had a blast. The team allowed us to do our own thing while providing us the support and structure we needed to wring all that we could from our time in Japan.
Marc Jacobs (August 2014)
We were 100% pleased with the support we received from Windows to Japanon our recent trip to Tokyo and Kyoto and couldn’t have done it without support from the company’s team. The guides they set us up with were incredibly knowledgeable, friendly, and dedicated to making sure that everything worked out as planned. One small but impressive example was when our Tokyo guide called us in our hotel room after our first to personally check to make sure we had all the information we needed for transportation for the following morning.
This was our first trip to Japan and WTJ answered all of our questions (there were many!) leading up to our departure and provided us with detailed information and all of the material required to insure a successful trip. They also gave us the flexibility we were looking for, but provided us with a solid understanding of how to get around Japan, and insights into Japanese culture.
I would recommend Windows to Japan to anyone interested in going to Japan!
Jay Andersen (July 2014)
Overall this was a marvelous trip for our introduction to Japan. It was well-organized with much attention to detail. Though I was initially hesitant to set this up, essentially by email to a foreign country, it went very well. Michelle had excellent command of written English, was very flexible in the itinerary, and customized it for the 4 of us. The guides were either very good or outstanding, very knowledgeable, and very conscientious about my wife’s shellfish allergy.
Anthony Atwell (April 2014)
Windows to Japan was indispensible in making our trip to Japan such a resounding success. We have traveled to many places around the world but when first began researching our trip we felt overwhelmed with; the Japanese language, the railway, where to go, etc. and all the books that we read just seemed to make our decision making process more difficult. As independent travelers we wanted a tailor made trip that focused on Japanese ceramics and art. We gave our travel specialist and his team a blueprint of what we wanted to see, questions about what we shouldn’t miss etc. and it was like we them gave puzzle pieces that they beautifully completed. Everyday we turned to our book that held plans, tickets, hotel confirmations, train schedules, and additional sites to see with everything spelled out clearly and concisely. This detailed planning was an excellent value and I’m sure that we could not have done such a wonderful job on our own! We had two excellent tour guides who were so knowledgeable and personable that it was like touring around with an old friend. We would highly recommend Windows to Japan to anyone going to Japan. Japan was a magical experience that far exceeded our expectations.
John Rohlfing (July 2013)
A+++++ rating for Windows to Japan and Michelle (my advisor). I plan many trips all over the world. This company was by far the best I have ever used!
I chose them for 3 main reasons: After only 1 email it was obvious that they understood exactly what I wanted, their prices were competitive and their communication was concise and immediate.During the planning stage, they continued with their speedy responses to my numerous emails, they offered wonderful ideas, advice and suggestions, as well as ways to reduce the trip costs! They were also extremely patient with my millions of questions and answered each one thoroughly!
There was also no language barrier, Michelle is fluent in English. I have discovered that this is very important when planning a trip to a non-English speaking country! Upon arrival at the first hotel, there was a binder waiting at the reception desk. It was so incredibly organized. It contained all the vouchers and tickets, a detailed explanation letter, a day by day itinerary, along with information and maps for each city, concise train and travel directions, as well as a removable plastic sheet which you can take with you during the day (rather than the whole binder). It was apparent that a lot of work had gone into the preparation. It was an invaluable asset and made stops at tourist information unnecessary! All the arrangements the company made were perfect, absolutely no hitches!
The hotels were excellent, all superbly located! Michelle was absolutely dead-on with her suggestions, especially regarding one of the hotels I wasn’t too sure about… but she was right!
I could go on and on, but the bottom line: This was an incredible trip, thanks to the skills, expertise and professionalism of Michelle and WTJ.
Japan is an amazing country, but would be difficult to visit without the assistance of a good local travel company to organize the logistics, etc.
Definitely do not hesitate to Windows to Japan for your planning. You will enjoy your trip that much more, knowing that you are in ‘good hands’ and everything will be perfect! Domo Arigato Michelle and Avi for ensuring that this trip was a wonderful experience!
Marcie Rubenstein (May 2013)
The trip was truly a joy, much of which had to do with Windows to Japan, The accommodations were all pretty special, and specially in Kyoto, very well located. The guides, Avi, Michelle and Masayo were outstanding, providing us with many insights into the culture. Of course all is made possible by a really beautiful, well-cared-for country.
Luis Montero (May 2013)
The plan created for us was both intensive and intelligent — the choice of sites was right: geographically, historically and logically. The choice of hotels was extremely successful as they were all very good localized, comfortable and easy to get to.
The transport organization was very efficient and well thought, which helped us to concentrate on the touristic attractions without having to worry about getting there and about. The reviews, the instructions and recommendations prepared for us in a special booklet were very helpful and made our journeys smooth. The choice of guides was also very good. Both ladies, who guided us in Kyoto and Tokyo, were pros who showed us the well-chosen highlights. They were very nice and we had a good time.
The pottery experts were a treat. Through them we’ve gained an intensive and authentic impressions of pottery and potters in Japan. The two days we spent with them made the trip to Japan (from the point of view of pottery) unique and extremely exciting. The ryokan was also well-selected. The people there were very friendly, nice and made the visit very enjoyable. Despite the fact that communication was elaborate due to the language difficulties, we still had a good time. Food was good and an authentic experience. Summing up, we would like to thank Avi, Michelle and Wendy for organizing our tour to Japan so well. Our expectations in terms of interests, comfort and expenses were certainly met.
You’ve certainly opened for us a well-designed perspective on Japan and we both consider it to be a very successful first and not last visit.
Elad Grozovski (February 2013)
Contact Us
Email:
Group Travel Inquiries: info@windowstojapan.com
FIT Inquiries: fit-team@windowstojapan.com
Phone: +81 (075) 748-0286
Fax: +81 (050) 3730-9607
Emergency Phone: +81 (090)-1587-8899
If dialing from outside Japan, please omit the first zero
WINDOWS TO JAPAN OFFICES
Kyoto Headquarters
Quest Oike 2F
15-1 Yamanouchi-Miyawaki-cho, Ukyo-ku
Kyoto 615-0092
Japan